Refund policy

efund and Return Policy

Last updated: August 6, 2026

Thank you for shopping with sruxhmxw. We want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in the same condition as received.
The item must include original packaging and accessories, if applicable.
You must provide proof of purchase or order details.

To request a return, please contact us at:

Email: contact@sruxhmxw.shop

Please contact us before sending any items back. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged.
The item received was defective.
The wrong item was sent due to our error.

We recommend using a trackable shipping service for returns. We are not responsible for returned packages lost during transit.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the refund.